Questions and Answers

None. There is no setup nor monthly fee and it will always remain so!

Most marketing campaigns do not require any permissions, but some types of campaigns may be treated as lotteries and require that you follow local law. For example, contests and lotteries are permitted in some countries, yet not in others. There are also restrictions for adult or obscene content, which varies by country. To find out, if your campaign requires permission, please contact the appropriate local institution. You can also review our terms and services for rules and regulations listed by country on our site, for instance on countries page.

In most countries there is no difference. If it's regulated by the local law, private person has to declare earned revenue as his income. In Latvia and Lithuania, only registered entrepreneurs can receive payouts from Fortumo. For VAT registered companies from Estonia, the VAT is also added to the payout.

Yes. Mobile payments can be used anywhere, online, offline, on mobile handsets and even inside social networks and applications. In addition, many mobile services can be advertised using radio, television and newspapers.

Because of the complexity and higher fraud risk, we can not provide subscription-based services as easy as we do it with traditional mobile payments and the work is done on a case by case basis. For additional information regarding subscriptions please contact our Customer Support team at support@fortumo.com.

Due to technical reasons, the use of MMS and WAP-Push services is not supported at the moment.

"MO and MT billing are the two methods how carriers charge users. With MO-billing (Mobile Originating Billing), the end-user is charged for sending a message, thus the billing status is checked before the request to service backend.
With MT-billing (Mobile Terminating Billing) operators charge for the reply-message sent back to the user. In this case, users are billed only when they receive the reply-message. If there are not enough funds on the balance, the reply message is not delivered. Please note, that with MT-billing the billing status is checked after the request to service back-end.
Different operators support different billing methods, for additional information please check the countries page."

In Fortumo's web interface, all inactive accounts are deleted automatically. Just delete all your active services and do not to use your account anymore.

Status "pending" means the transaction was completed but no information regarding the billing success is yet available. Status "ok" means that the operator has managed to successfully bill the end-user and "failed" means the opposite, end-user was not billed and you will not be paid for this transaction.

Although for MT countries the billing status is usually available instantly, in some cases it can take some time before it changes to either "ok" or "failed".

Fortumo services are set up with our own pre-determined keywords for you to get started quickly. It is possible to use your own custom keywords, but it usually requires an additional monthly fee. For additional information please contact our customer support team at support@fortumo.com.

In most cases, mobile operators do not provide higher pricepoints because of the high level of fraud risk. Still, some exceptions are possible on a case by case basis. Please contact our support team for additional information.

Unfortunately yes. This is due to the fact that operators charge for receiving and forwarding messages regardless of whether the user has received the service or not. So in case your service is experiencing technical problems or the end-user made a mistake while typing the keywords, an error message will be sent to the customer. In some counries it will be free of charge or with the minimum price.

On the "Test" tab of the service's profile you will find a testing interface for simulating payments.

No. Service is only available with contract and pre-paid clients of local operators. If you want to provide your service for other countries' citizens you should create a service for those countries separately.

Usually yes, although it's not always guaranteed. Please contact your operator for additional information.

To protect the end-users and at the same time avoid services abuse we have set a limit of 100 messages per phone number, per 30 day period.

- Due to market regulations, in Denmark the limit is 50 messages.
- In Latin America countries customers are usually limited to 6 messages per day.
- In United Kingdom customer is limited to £30 per day. Exceeding amounts will not be billed.

For restrictions in other countries check the countries page.

One account is allowed to have up to 30 active services. If you reach to services limit, you can raise it by 10 additional services by sending a premium SMS. You will get the exact information through our web interface once you've reached the limit.

Service is valid as far as it receives payments. If during 60 days no payments are received, a notification will be sent to your e-mail. After that you will have 3 days to reactivate your service - you must either send a message to the service yourself or advertise it so the customers will send messages. If no payments are received after that, the service will be stopped and the keyword will become available.

Yes. To view the phone numbers of the users of your service, click on the service in the "My Services" page and navigate to the "Messages" tab.

Our mission is to offer a universal international mobile payment platform. Since there are different messaging standards in most of the countries, we have reduced the limit to make sure that your reply message would always reach your customers. Please not that using non Latin letters may reduce the limit.

You can easily add new countries to your existing service in 1-2 minutes. Follow this step-by-step guide:
1. Click on the service in your Fortumo account
2. Choose EDIT
3. You are delivered to a new page, where under title “Adding, modifying and removing countries”, choose MODIFY.
4. Now you are ready to add new countries.

Please be aware than when changing price point of your existing service, in some countries the service goes under approval again.

You can easily remove countries from your existing service in 1-2 minutes. Follow this step-by-step guide:
1. Click on the service in your Fortumo account
2. Choose EDIT
3. You are delivered to a new page, where under title “Adding, modifying and removing countries”, choose MODIFY.
4. Now you are ready to remove countries.

Please be aware than when changing price point of your existing service, in some countries the service goes under approval again.

Did you set up your payout settings? If yes and you still don't have the 5€, please contact us.

Because of technical reasons, it's not possbile to change your affiliate code at the moment.

If you want to delete your affiliate code, then just don't use it any more.

Yes. Feel free to use any text or banner combination that you think would persuade your users to use Fortumo mobile payments. However, we reserve the right to decline the written text on these banners if they do not adhere to our company standards.