Questions and Answers

Please see our customer support portal, where you can find an answer to your problem or contact our customer support team.

Fortumo supports wire transfers to bank accounts and payouts through PayPal, Webmoney and Moneybookers. The following transactions costs apply to each payout:
- Paypal: free (Please see exceptions: Paypal.com)
- Moneybookers: 1 EUR
- Webmoney: 2 EUR
- Wire transfer to EU country: 1 EUR
- Wire transfer to a country outside EU: 8 EUR

Your payout will be made by the 15th day of the month if the following conditions are met: 1. Payouts have been correctly configured on the Payouts tab. 2. Revenue to be paid out exceeds 100 EUR. 3. The payout cycle for the respective month and country is completed

Payout cycle refers to the period needed for collecting revenue from mobile operators. It varies by country, but is on average 2-3 months. You can see the payout cycle for each country at the coverage and payouts page.

The time needed to collect the money your services have earned varies by country and is usually several months. The payout is made after revenue has been received. You can see the length of the payout cycle for each country at the coverage and payouts page.

You can configure your payout from the top right hand corner under "Payout configuration". Fortumo supports monthly and one-time payouts to both, private individuals and companies. The minimum payout is 100 EUR (~ 150 USD).

First, check if the user has sent the message to the right short code and started the message with the right keyword. If yes, then check your service's settings - is the service still active and the back-end properly set up. If no problems are found, please contact our Customer Support team (support@fortumo.com) explaining the issue, also send us the phone number of the customer with date and time the message was sent. This will help us to investigate the case.

You will find that information from the dashboard. You can view your overall performance from the "Revenue" tab. If you are interested in detailed number for each separate service, go to "My Services" tab. In addition, "Estimated next payouts" will show the revenue according to the payout cycle.

Fortumo isn't withholding any taxes from your revenue, but you might be required to pay income tax of your own country, if you are a private individual. VAT from the messages sent is declared by the mobile operators. All the revenue shares and the calculations are without VAT. Since Fortumo as a company is registered in EU, 0% VAT is added to all the payments.

To transfer money to your bank account, we need to know your IBAN (International Bank Account Number) and BIC (Bank Identification Code), also known as the SWIFT address of the bank. BIC / SWIFT is 8-letter code that identifies the bank, and it looks like DABADKKK or HABALV22. Usually it can be found on the website of your bank.

The money may decrease when some messages with status "pending" change to "failed". It may happen if the operator fails to deliver the billing report or the end-user refuses to pay the bill.

MO and MT billing are the two methods how carriers charge users. With MO-billing (Mobile Originating Billing), the end-user is charged for sending a message, thus the billing status is checked before the request to service backend.
With MT-billing (Mobile Terminating Billing) operators charge for the reply-message sent back to the user. In this case, users are billed only when they receive the reply-message. If there are not enough funds on the balance, the reply message is not delivered. Please note, that with MT-billing the billing status is checked after the request to service back-end.
Different operators support different billing methods, for additional information please check the countries page.

Status "pending" means the transaction was completed but no information regarding the billing success is yet available. Status "ok" means that the operator has managed to successfully bill the end-user and "failed" means the opposite, end-user was not billed and you will not be paid for this transaction.

Please notice that "pending" status doesn't mean the billing is unsuccessful. It means the billing report has not been sent to us yet. Actually, in most cases "pending" status in MO-billing countries already means the "OK" status. Billing will turn failed only when users refuse to pay their mobile bill at the end of month, but this is very rare. So in MO-countries you should also provide service to users with pending billing. Although for MT countries the billing status is usually available instantly, in some cases it can take some time before it changes to either "ok" or "failed".

To protect the end-users and at the same time avoid services abuse we have set a limit of 100 messages per phone number, per 30 day period.

- Due to market regulations, in Denmark the limit is 50 messages.
- In Latin America countries customers are usually limited to 60 messages in 30 days.
- In United Kingdom customer is limited to £30 per day. Exceeding amounts will not be billed.

For restrictions in other countries check the countries page.

Usually yes, although it's not always guaranteed. Please contact your operator for additional information.

Because of privacy restrictions, some operators (e.g. Excelcom in Indonesia) use a unique hash or an alias instead of the phone number. Thus, they send use a unique string instead.

In MT countries the customer is billed for receiving the reply message. If there is not enough balance, the reply message is not sent. As many services are initiated by the back-end request, it's important to avoid providing the service if the transaction was not successful. By taking advantage of the billing reports, it's possible to receive the billing status of the transaction.

No, the widget is with fixed texts in compliance with the texts in all countries. As it is only the payment step, you can always present the whole process before this final step.

We also suggest you check our dedicated Developers portal for more technical questions.

Did you set up your payout settings? If yes and you still don't have the 5€, please contact us support@fortumo.com.

Because of technical reasons, it's not possbile to change your affiliate code at the moment.

If you want to delete your affiliate code, then just don't use it any more.

Yes. Feel free to use any text or banner combination that you think would persuade your users to use Fortumo mobile payments. However, we reserve the right to decline the written text on these banners if they do not adhere to our company standards.

Your affiliate revenue will be added to your account after the person you referred has successfully received their payout. You can then see it under your estimated future payouts.