As we keep growing, we're now looking for a

Customer Relationship Manager

based in Tartu, Estonia

We are a team of talented and young people passionate about our products that are used by millions of people globally. Together we aim to get things done without bureaucracy and we enjoy doing it from a flexible and comfy, yet professional and engaging work environment. Now we're looking for a Customer Relationship Manager to join us on our mission.

You'll be working alongside international and fun colleagues and founders at one of the most global technology companies in Estonia. Everyone at Fortumo has a strong sense of commitment and ownership. We don't expect you to know everything from the beginning but we do want you to want to learn and grow with us. You'll be given the chance to actively shape our future success while helping our customers to grow their businesses from every corner of the world. If you believe in getting things done, you'll fit right in.

Your day-to-day:

You’ll be part of Fortumo Customer Support team focusing on helping our customers (service providers, end-users, mobile operators) from across the globe by delivering solutions and assisting to their support requests as well as contributing to fraud management, monitoring, payout processes, merchant auditing and leading different projects and initiatives. You will be working closely with our engineering and business development teams making sure that services are delivered efficiently and problems are solved. We expect you to be proactive, passionate about customer satisfaction and take initiative to improve our day-to-day workflows. You’ll enjoy working with us if you’re a real go-getter and like to be a part of a dynamic, fast-paced environment.

We really want you to:

  • have excellent communication skills and fluency in English
  • be proactive in finding solutions to customers' problems and ensure that they are being solved quickly and professionally
  • be a quick learner and enjoy working in a dynamic environment
  • be able to manage multiple tasks with competing priorities simultaneously
  • think critically and analytically while paying strong attention to details
  • be highly motivated, self-sufficient and able to operate efficiently without close supervision
  • be able to handle routine tasks and stress
  • have higher education (can be in acquisition)
  • have a good understanding how Internet ecosystem works

It would be a plus if you:

  • speak another foreign language
  • have some previous experience in first line customer support or sales
  • have a certain technical expertise in the field of web and mobile technologies
  • have a previous project management experience

We offer you:

  • loads of possibilities to grow personally and professionally
  • valuable inhouse experience and possibility to work together with the leading companies of the industry
  • cosy working environment at our office in Tartu city centre
  • frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
  • competitive compensation package recognising your performance and accomplishments
  • a good benefits package including a personal laptop

Apply by June 20th and get on board in time for the Summer Days!

Join the team
  • Working time: Full-time
  • Start of work: ASAP
  • Location: Tartu, Estonia