Customer Relationship Manager

Location: Tartu, Estonia

expired to Apply

Deadline: 24 Jul 2019

We are a team of talented and young people passionate about our products that are used by millions of people globally. Together we aim to get things done without bureaucracy and we enjoy doing it from a flexible and comfy, yet professional and engaging work environment. Now we're looking for a Customer Relationship Manager to join us on our mission.

You'll be working alongside international and fun colleagues and founders at one of the most global technology companies in Estonia. Everyone at Fortumo has a strong sense of commitment and ownership. We don't expect you to know everything from the beginning but we do want you to want to learn and grow with us. You'll be given the chance to actively shape our future success while helping our customers to grow their businesses from every corner of the world. If you believe in getting things done, you'll fit right in.

Your day-to-day:

You’ll be part of Fortumo Customer Relations team, focusing on providing support to our clients (service providers, end-users, mobile operators) from across the globe by delivering solutions and assisting to their requests. In addition, you will be contributing to fraud management, monitoring, payout processes, merchant auditing and leading different projects and initiatives. You will be working closely with our engineering and business development teams making sure that services are delivered efficiently and problems are solved. We expect you to be proactive, passionate about customer satisfaction and take initiative to improve our day-to-day workflows. You’ll enjoy working with us if you’re a real go-getter and like to be a part of a dynamic, fast-paced environment.

    We really want you to:

    • have previous experience in first-line customer support (understanding B2B relations is a bonus)
    • have excellent communication skills and fluency in English, speaking another language is a plus
    • be able to handle routine tasks and stress
    • have higher education, which can be in acquisition
    • have previous experience in project management (not a must)
    • have a certain technical expertise in the field of web and mobile technologies (not a must)

    We offer you:

    • exciting personal growth opportunities in one of the most motivated and inspiring teams in Estonia
    • cosy and one of the coolest working environments at our office in Tartu city centre
    • a variety of frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
    • extra paid sick days
    • tenure-based extra vacation days
    • monthly health & wellness compensation
    • variety of learning & development opportunities - internal & external trainings, mentoring programme, library and more

    We are happy to talk to you more about the role.

    Kätlin Lepp

    Kätlin Lepp | HR MANAGER

    Skype: katlin.lepp