Connectivity Operations Specialist

Location: Tallinn/Tartu

17 days to Apply

Deadline: 31 Jan 2021

Fortumo gives people the option to pay for digital content and services on their phone bill. For our customers including Google, Spotify, and Amazon, this opens up the opportunity to collect payments from 4 billion people across the world without a credit card.

We are a close-knit team of experienced people who want to grow and learn from each other constantly. Together, we build a platform that serves a business-critical role for some of the world’s largest digital entertainment companies.

What is the purpose and content of this role?

In Fortumo, we are successful only if our clients are successful. That’s where the Connectivity Operations Specialist comes in. You'll be given a chance to expand and maintain our mobile operator integrations portfolio consisting of 120 billing partners and mobile operators across 95 countries.

Our most important focus in the Connectivity team is implementing changes and managing projects in tight cooperation with other teams inside and outside of Fortumo. As a Connectivity Operations Specialist, you will be solving ongoing issues and incidents together with our connectivity partners and ensuring we maintain good relations with them. You will also be involved in monitoring activities to ensure we spot problems quickly and keep our payment processing healthy. Everyone at Fortumo has a strong sense of commitment and ownership. We don't expect you to know everything from the beginning, but we do want you to want to learn and grow with us. If you believe in getting things done, you'll fit right in.

Our clients:

Your areas of knowledge and expertise that matter the most in this role:

Degree in IT, Economics, or similar
Great analytical skills and attention to detail
Excellent B2B communication and negotiation skills
have experience working with technical documentation and requirements
Good with numbers and using spreadsheet software
Firm understanding of databases and back-office systems or a will to learn it
Ability to handle stress and high workload with poise and ease
A can-do attitude and ability to work independently without close supervision
You are proactive, and take the initiative to improve our day-to-day workflows
Fluent in written and verbal English
NB! previous experience in the software and service industry is not a must

We offer you:

Solid, skilled team - 30% of the team has been at Fortumo for 5+ years. People come, stay, and grow. We have gone through multiple big shifts in business, gone through difficult times, and successfully launched new business lines together
Independence in defining your role: the freedom to act and take responsibility
Work-life balance, we are Family Friendly Employer with golden status
Cozy offices in Tartu and Tallinn city center
A variety of frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
Tenure-based extra vacation days
Monthly health & wellness compensation
Internal & external trainings and much, much more

We are happy to talk to you more about the role.

Signe Virolainen | HEAD OF HR

signe.virolainen@fortumo.com