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Customer Relationship Manager

Location: Tallinn/Tartu

expired to Apply

Deadline: 2 Aug 2020

Fortumo gives people the option to pay for digital content and services on their phone bill. For our customers including Google, Spotify, and Amazon, this opens up the opportunity to collect payments from 4 billion people across the world without a credit card.

We are a close-knit team of experienced people who want to constantly grow and learn from each other. Together, we are building a platform that serves a business-critical role for some of the world’s largest digital entertainment companies.

What is the purpose and content of this role?

In Fortumo, we are successful only if our clients are successful. That’s where Customer Relationship Managers usually come in. You'll be given the chance to actively shape our future success while helping our customers to grow their businesses from every corner of the world.

Our most important focus in the Customer Relations team is on providing support to our clients (service providers, end-users, mobile operators) from across the globe by delivering solutions and assisting with their requests. In addition, you will be contributing to fraud management, monitoring, payout processes, merchant auditing, and leading different projects and initiatives. Everyone at Fortumo has a strong sense of commitment and ownership. We don't expect you to know everything from the beginning but we do want you to want to learn and grow with us. You will be working closely with other teams making sure that services are delivered efficiently and problems are solved. If you believe in getting things done, you'll fit right in.


    Our Clients:

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    Skills and requirements, we expect from you:

    • have previous experience in first-line customer support (B2B is a bonus)
    • have excellent communication skills and fluency in English, speaking another language is a plus
    • have previous experience in project management
    • be stress-tolerant and able to deal with multiple competing topics at the same time
    • be proactive, passionate about customer satisfaction, and take initiative to improve our day-to-day workflows
    • to be able to work independently and efficiently without close supervision
    • be a quick learner and enjoy work in a dynamic and fast-paced environment
    • previous experience in related software and service industry (not a must)

    We offer you:

    • solid, skilled team - 30% of the team has been at Fortumo for 5+ years. People come, stay, and grow. We have gone through multiple big shifts in business, gone through difficult times and successfully launched new business lines together
    • independence in defining your role: the freedom to act and take responsibility
    • cozy and one of the coolest working environments at our office in Tartu city center
    • a variety of frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
    • tenure-based extra vacation days
    • monthly health & wellness compensation
    • internal & external trainings and much, much more

    We are happy to talk to you more about the role.

    Signe Virolainen

    Signe Virolainen | HEAD OF HR

    signe.virolainen@fortumo.com