Partner Relations Manager

Location: Tallinn/Tartu/Jakarta

4 days to Apply

Deadline: 25 Oct 2020

Fortumo gives people the option to pay for digital content and services on their phone bill. For our customers including Google, Spotify, and Amazon, this opens up the opportunity to collect payments from 4 billion people across the world without a credit card.

We are a close-knit team of experienced people who want to constantly grow and learn from each other. Together, we are building a platform that serves a business-critical role for some of the world’s largest digital entertainment companies.

What is the purpose and content of this role?

Your job at Fortumo will be to build and maintain strong relationships with mobile operators in Southeast Asia, as well as helping them solve any problems they might be facing with any of Fortumo's products or merchants

As a Partner Relations Manager, you will be the first point of contact for our mobile operator partners across a wide variety of topics, including any operational or financial problems with the telcos, fraud issues, payment flow changes, API switches, and more.

You will be representing Fortumo in negotiating financial conditions on behalf of our merchants, initiating, and managing various projects to grow our business. You'll be the final escalation point for our mobile operator partners.

You will be working closely with our Carrier Sales and Connectivity teams to support merchant onboarding and technical integration activities. Your main focus will be working with our partners in the Southeast Asia region, including Indonesia, Malaysia, Philippines, Vietnam, Thailand, Cambodia, and Myanmar.

    Our partners:

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    Your areas of knowledge and expertise that matter the most in this role:

    • Good B2B communication and negotiation skills
    • Strong planning, project execution, and analytical competencies
    • A can-do attitude and ability to work independently without close supervision
    • Great analytical skills and attention to detail
    • Good with numbers and using spreadsheet software
    • Ability to handle stress and high workload with poise and ease
    • Firm understanding of databases and back-office systems or a will to learn it
    • Fluent in written and verbal English, knowledge of a local language native to Southeast Asia is a plus

    We offer you:

    • Solid, skilled team - 30% of the team has been at Fortumo for 5+ years. People come, stay and grow. We have gone through multiple big shifts in business, gone through difficult times and successfully launched new business lines together
    • Independence in defining your role: the freedom to act and take responsibility
    • Work-life balance, we are involved in the Family Friendly Employer program
    • A variety of frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
    • Cozy and comfortable working environment at our office in Tallinn, Tartu or Jakarta
    • Extra paid sick days for yourself or in case your children are ill
    • Tenure-based extra vacation days
    • Monthly health & wellness compensation
    • Internal & external trainings and much, much more

    We are happy to talk to you more about the role.

    Signe Virolainen

    Signe Virolainen | HEAD OF HR