Technical Account Manager

Location: Tartu or Tallinn

15 days to Apply

Deadline: 16 Dec 2021

We are a team of talented people passionate about our products that are used by millions of people globally. Together we aim to get things done without bureaucracy and we enjoy doing it from a flexible and comfy, yet professional and engaging work environment. Now we’re looking for a Technical Account Manager to join us on our mission. You’ll be working alongside international and fun colleagues at one of the most global technology companies in Estonia, supporting partners like Amazon, Google, Spotify, Tencent, Epic Games. Everyone at Fortumo has a strong sense of commitment and ownership. We don’t expect you to know everything from the beginning but we do want you to want to learn and grow with us. You’ll be given the chance to actively shape our future success while helping our customers grow their businesses from every corner of the world. If you believe in getting things done, you’ll fit right in.

What is the purpose and content of this role?

Your job at Fortumo will be to build and maintain strong relationships with our merchants and manage coordinating day-to-day work of project delivery and operational excellence for industry-leading companies like Spotify, Epic Games, Tencent, Google, and many others. In this role, you will be our partners' trusted advisor, identifying and addressing their technical concerns, requests, and aligning their priorities, projects, and problems by working closely with internal teams (e.g. connectivity, product, finance, customer support, and account management).

Your day-to-day:

As a Technical Account Manager, you will:

• build strong customer relationships with your portfolio merchants (this also includes leading day-to-day operational meetings and preparing/leading the quarterly business reviews), especially with key stakeholders and manage their expectations

• work closely with our internal teams and merchants where you are the key stakeholder coordinating project launches on timely manner

• evaluate merchant needs to suggest improvement areas for the program, additional features, etc.

• track your portfolio performance using data and metrics to proactively drive improvements

• take ownership of all technical initiatives for our merchants incl. coordinating the day-to-day operational support

• work closely with internal teams (e.g. connectivity, product, finance, customer support etc.) assuring that merchant issues are being resolved and prioritised accordingly

• establish best practices for our merchants (incl. project mapping, reporting, workflows with relevant internal teams, etc.)

    Our partners:

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    Knowledge and expertise that matters:

    • have 2+ years of experience in technical, account or project management roles
    • have strong people, communication and project management skills
    • enjoy tackling the technical challenges that come with big-scale products
    • have an ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
    • have a strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
    • be street smart; willingness to roll up the sleeves and do what is necessary to meet the goals
    • proven ability to meet or beat deadlines, prioritise quickly, organise team efforts and deliver results
    • have a track record of managing deliverables from multiple parties to meet challenging deadlines and complex projects
    • have excellent communication skills in English, both verbal and written, other languages are bonus

    We offer you:

    • solid, skilled team - 30% of the team has been at Fortumo for 5+ years. People come, stay, and grow. We have gone through multiple big shifts in business, gone through difficult times and successfully launched new business lines together
    • stock options for publicly listed Boku Inc
    • impact to do great things on a global scale and while working together with the leading companies of the industry
    • work-life balance, we are involved in the Family Friendly Employer program
    • independence in defining your role: the freedom to act and take responsibility
    • a cozy and comfortable working environment at our office in Tallinn or Tartu
    • extra paid sick days for yourself or in case your children are ill
    • internal & external trainings and much, much more

    We are happy to talk to you more about the role.

    Signe Virolainen

    Signe Virolainen | HEAD OF HR